Category: Announcements

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Announcements Weekly Meetings

Special Meeting 3 Feburary

Howdy everyone,

We will not be having a regular meeting on Tuesday this week, but we will still be meeting. We’ll be reviewing elections for positions that will be opening as officers graduate. This meeting will be at our regular meeting time, but will be on the second floor of Ross Commons.

If you are interested in running for a position or learning about the election process, please attend.

Categories
Announcements

A Message To Users of WebServ

Greetings,

If you are the primary contact for WebServ, our web and file hosting service, you should have received an email from me, Stephen, last night. If not, a copy of the email can be read here.

I wanted to provide an update on the status of service restoration. As you can see, we’ve brought our site back online, which resides on the same server as all of the other web sites we host. As of the last update I have from my team, all other sites remain unavailable at this time. I still do not have any estimate as to when they will be, and I realize that is an annoyance.

So, an update as to where services stand:

  • Server rebuild – complete
  • Reinstall of required components for WordPress – complete
  • Reactivation of TechServ site – complete
  • Installation of new security utilities – in progress
  • Reactivation of all other hosted sites, one by one – in progress
  • Installation of new monitoring utilities – postponed until Tuesday
  • For our reference, documentation of the entire server configuration – in progress, major work to commence on Saturday
  • Full restoration of all services – in progress, major work to be conducted over the weekend

I will continue to update this post as I receive more information from my team with regards to the status of service availability. We’re doing our best to restore them quickly, but in a manner that we are sure is secure.

Categories
Announcements Events

Please Join Us For Our Fall Genius Bar

Drexel TechServ is excited to announce that we will be hosting our next Community Genius Bar on Saturday, November 22nd, 2014, 10AM-1:30PM!

The location for this Genius Bar will be:
The Dornsife Center

3509 Spring Garden Street
Philadelphia, PA 19104
The event will take place in the School Building (Ryan Hall) S108 and street parking will be available.

We are looking forward to helping you with any and all of your technological needs, but here are some reminders to help us “Serv” you better.

  • If you are bringing a laptop or tablet computer, please bring your power adapter as well.
  • If you are bringing a desktop, please bring just the desktop. We’ll have power cords and monitors with us. However, if your issue is with your monitor, do bring it along and we’ll take a look at it.
  • Sometimes, there are issues that are too complex to fix on the spot. We also cannot guarantee a fix we make will be permanent nor that it is the best fix possible, but we’ll always try our best. If your device is in still under warranty, we recommend contacting your manufacturer’s support instead, but we’ll still be happy to take a look.
  • If your repair is something that requires an expensive and unique replacement part, the most common example being  “the screen on my device is smashed”, we will likely NOT BE ABLE TO HELP. This is because
    • 1) it requires a complete screen replacement – these parts are expensive and unique to manufacturers (i.e. we would have to have replacement screens for every make and model device possible, which is not feasible. Think how certain cars parts can’t be swapped between cars!)
    • 2) screen replacement often takes several hours to complete – spanning longer than the duration of the event.
  • In contrast to the above point, software based repairs or repairs that use non-manufacturer-specific hardware are perfect for these types of events. (Think ‘car oil change’ type work!)

We hope to see you there!

Categories
Announcements Events Weekly Meetings

Join Us Tomorrow For Going National

Howdy folks!

We will not be having a meeting tomorrow (20 Nov 2014) as we are having an event for Computer Science Education Week instead.

Please join us at 7:30pm on the 2nd floor of Ross Commons (34th and Powelton) for a screening of “Going National,” a documentary of the arrival of the microcomputer (primarily the Macintosh) at Drexel in the 1980’s. This event is free and open to the public. We will have popcorn for you to enjoy as well as classic Macintosh systems to try (please don’t mix the two together.)

This event is a part of Computer Science Education Week at Drexel and was made possible with the support of the College of Computing and Informatics and the Drexel University Archives.

Please RSVP if you plan to attend.

Categories
Announcements

Please pardon the downtime

If you are one of our WebServ (website and file hosting service) clients, you may have experienced some downtime with your sites recently, most recently being this morning. We are aware of this issue and have identified a failing hard drive on our server. We are currently working to resolve it. However, until we do, you may experience more downtime on your sites. We do have monitoring in place that lets us know when our server goes down, and we work to bring it back online as soon as we become aware of an issue.

Our apologies for the inconvenience and our thanks for your understanding.

~ Stephen Weber, VP & Head of Special Projects