For the first time since 2012, we’re thrilled to announce that we will be holding a Genius Bar on campus at Drexel. We’ll be at the Library Learning Terrace from 1pm until 6pm. As usual, this event is free and open to both everyone at Drexel and the general public.

The Library Learning Terrace is located at:

Race Street Residences

33rd and Race Streets (3300 Race Street)

Philadelphia, PA 19104

Sometimes, there are issues that are too complex to fix on the spot. We also cannot guarantee a fix we make will be permanent nor that it is the best fix possible, but we’ll always try our best. If your device is in still under warranty, we recommend contacting your manufacturer’s support instead, but we’ll still be happy to take a look. 

Some helpful things for both you and us:

• If your repair is something that requires an expensive and unique replacement part, the most common example being  “the screen on my device is smashed”, we will likely NOT BE ABLE TO HELP. This is because
  • 1) it requires a complete screen replacement – these parts are expensive and unique to manufacturers (i.e. we would have to have replacement screens for every make and model device possible, which is not feasible. Think how certain cars parts can’t be swapped between cars!)
  • 2) screen replacement often takes several hours to complete – spanning longer than the duration of the event.
• In contrast to the above point, software based repairs or repairs that use non-manufacturer-specific hardware are perfect for these types of events. (Think ‘car oil change’ type work!)
• If bringing a laptop or tablet computer, please bring your power adapter as well.
• If bringing a desktop, please bring just the desktop. We’ll have power cords and monitors with us. However, if your issue is with your monitor, do bring it along and we’ll take a look at it.

For additional information or questions please email techserv@drexel.edu.

TechServ would like to extend our thanks to the Drexel University Libraries for graciously allowing us to use the Library Learning Terrace for this event.